Restoring internet connection after virus removal

I only have the one connection listed under my network connections screen, its the "Local Area Network" and it just constantly loops from "Enabled" to "Identifying" to "Network Cable Unplugged".

It stays on the enabled and identifying states for less than a second each and then says its unplugged for a few seconds before looping again. It's like its trying to connect to the network but something is stopping it. As I stated earlier, I've tested the cables and I also plugged to a different port on the router, neither of those worked.

When I plug in my netbook though to test it works just fine wired I disable wireless on the netbook. Thanks again, Burgh. BurghRocks Connection Properties.

BurghRocks ipconfig 2. Did you do the stack reset? If so, try booting in Safe Mode with Networking and see if that changes the symptoms. Hi John, I did perform the stack reset and it did not change anything. Additionally, a boot into safe mode does not solve the issue either, it still continues to loop. Thanks, Bill. Have you reloaded the drivers? For the NIC? If so, then yes, I even tried some updated drivers off of the manufacturers site but the same issue.

The NIC is certainly indicating that it's defective, but I hesitate to say that given the malware issues you had. If so, I'll suggest that the NIC is defective.

Hi Terry, After the install I did get the same cable unplugged message. Once I saw that the behavior was the same, with the looping and all, I did not bother to perform additional tests, I just rebooted and restored the pc. I have a new card coming overnight and should be here tomorrow.

I'll throw that in and see if there is any difference and update this thread. Are there any suggestions on things to clean up before installing the new card other than uninstalling the old one and disabling it in bios? That's all you should have to do. Truthfully, you don't even have to do that, but I would just for a clean slate. Well I uninstalled the old card and removed it from bios and put the new card in and everything seems like its back to normal. Done full scans with MSE and Malwarebytes and its all showing ok.

Is it possible that a virus or malware could have destroyed an onboard nic? I didn't think that it was but my system is only 4 months old and there were no problems with it up until the virus hit so I have no other explanation.

I'll mark this as solved but I have my reservations that it actually is solved. Thanks John and Terry for the help, its much appreciated. I don't think malware could, or would want to, do physical harm to a NIC.

Probably the NIC died and the timing makes it hard to accept that is what happened. I hate it when that happens. As Seen On. Welcome to Tech Support Guy! Latest posts X. Latest: Xylop Today at AM. Windows 7.

M Today at AM. Random Discussion. Windows Acer Aspire laptop drive light will not come on. Strange changes in my curser behavior Latest: lunarlander Today at AM. Apple Mac. Do the following to look for a proxy server connection:. If a proxy server was setup, you should be able to connect to the Internet after you apply the change. Unfortunately, a corrupt Winsock usually follows the removal of some insidious viruses. You will need to take steps to repair it. If it cannot repair it, you will need to manually edit the registry to fix the problem.

You will want to first backup the registry by creating a System Restore point. Next, open the registry by going to Start and typing regedit in the run dialog box. Hit OK. If a box pops up asking for permission, say YES. You should now be in the registry. Note: doing something wrong in the registry can break your computer. Proceed with caution.

Note Restart the computer after you delete the Winsock keys. Doing so causes the Windows Operating System to create new entries for those two keys.

If you do not restart the computer after you delete the Winsock keys, the next step does not work properly. You missed 1 more important check. Some of the malware changes the DNS settings on the pc. I requested Norton to wake up and clean my computer and so it did but now the drama starts. When I restarted computer, it showed me a virus but Norton did not detect it. I used Process Explorer to know the location and removed it.

Finally I cleaned my computer but now internet does not work at all and all my system tray icons were missing. Running this program fixed all my problems related to internet connection.